A Warm Welcome to Grandview Apartments Ballina

Our Apartments
Grandview Apartments offer self-catering apartments. Basic necessities are supplied to get you settled, e.g., toilet paper, tea, coffee, soap, dishwashing powder, etc. however anything further is supplied by the guest. If you require an extra towel, dishwashing tab or laundry liquid satchel to get you through another day or two before your departure, please pop down to Reception during office hours.

Housekeeping

Housekeeping services can be specifically requested and charges for this service will apply. We provide a fresh linen change for guests staying longer than 7 nights at no extra charge. This service is automatically scheduled and is usually advised upon check in, or a text will be sent to you the day before the service is scheduled. Please contact Reception for additional services.

Reception Hours
Monday to Friday (excluding Public Holidays) – 8:30am – 4:30pm
Saturday and Sunday – closed.

For weekend and after hour emergencies, please call (02) 6686 6999. The phone will be diverted to the On-Site After-Hours Manager. There is always someone around, so please let us know if you need anything.

Check-in / Check-out
Check-in time is from 2:00pm onwards. Check out time is at 10:00am.
Should you require a later check out time, please check with Reception. Late check-outs will be subject to availability and charges may apply.

Keys
Keys to your apartment are to be returned to the office on departure. Should Reception be closed, please drop keys into the key safe located to the left of Fire Control Panel at Reception office – there is a slot in the top. Loss of keys will attract a $120 fee.

Air Conditioning
Air conditioning is located in the lounge room of each apartment. The control for this can be located on one of the walls in the lounge room or hallway. Air conditioning is pre-set to either cooling or heating depending on the time of the year. This cannot be changed, however you can change the temperature.

Smoking
All apartments at Grandview are designated Non-Smoking. If cigarette smoke is detected in the apartment, a $100 sanitising fee applies.

Maintenance
For all room maintenance, such as broken or malfunctioning items in the apartment, please notify Reception.

Lifts
Lift access is available from the basement car park and the ground floor to each accommodation level, you will need to use the black security tag to access your room level. In the event of a fire, please use the stairs.

Ocean Tower Lift:
Level G – Reception / Swimming Pool & Spa / Gym / Ocean Tower Secure Car park
Level B – Access to River Tower Secure Car Park

River Tower Lift:
Level G – Reception / Swimming Pool & Spa / Gym / Ocean Tower Secure Car park
Level B – Access to River Tower Secure Car Park

Garbage Disposals
Every floor has a garbage chute; please place all general rubbish down the chute. For recycling, please place all paper and glass items in the yellow top recycling bins located in the carparks.

Baby Cots, Highchair, Hire Equipment
Cots, highchairs, additional linen and many other items are available for hire at Reception.
Beach Towels – $5.00 per towel per stay; $10 deposit
Roll Away Bed – $20 per night

Electrical Current / Voltage
Within Australia, electrical appliances use 240 volts AC, 50 cycles.

Functions & Parties
Functions are not permitted, unless previously approved by management. Any type of undeclared function, party or get-together is in contravention of the owner’s corporation bylaws and may lead to eviction and incur a fee.

Pets
No pets allowed.

Booking Your Next Stay
We love having our guests return for another stay. Future bookings can be made through Reception and you are offered a discount on the nightly rate.

We have free WIFI for all guests. The login details for your apartment will
be located on the carpark map you were given upon check in. Most apartments
will be able to log in with:

Network: .GrandView
Password: 19lighthouse

If you have any trouble connecting, please contact Reception on 6686 6999.

Emergency Contacts
Ambulance, Fire & Police – 000
Ballina Police Station – 02 6681 8699
Ballina District Hospital – 02 6686 2111

In Case of a Fire
In the event of a fire alarm, please follow the directions located on the back of the front door of your apartment – Fire Exit and Evacuation Plan. If you require assistance in evacuating in the event of a fire, please register this with Reception on check-in.

Please exit the building via stairs, DO NOT USE LIFT.

Guest Facilities
The swimming pool and spa are located on Level G and are open for your enjoyment from 8:00am to 8:00pm – please ensure children are accompanied by an adult and supervised.
The gym (located on level G – Ocean Tower) opens from 8:00am to 8:00pm. Use your Security Fob on the panel to the right of the gym door, push door to open. Children under 12yrs of age are not permitted in the gym without supervision for safety reasons. Please keep the gym clean, put all equipment away after use and turn off lights upon exit.

Tour Desk/Reception
We have local brochures and are happy to help you find things to do and places to eat in the local area while you’re staying with us. Just pop down to Reception and ask!

BBQ
We have BBQ’s available for hire at $50 each for the duration of your stay. Contact Reception if you’d like to organise one to be brought up to your apartment.

Entrance Shower
We have a shower located down the first lot of steps at the Grandview Street entrance to wash off all sand before entering your apartment or the swimming pool. There is also a common area shower located on the ground floor of the Ocean Tower.

Luggage Storage
We are happy to store your luggage for you on the day of arrival or departure in our Reception area. Please see us at Reception to organise.

Umbrellas
We have a small number of umbrellas for complimentary use. These are located in Reception. Please return them to Reception after use – do not take them to your apartment.

Business Services
Please contact Reception to arrange any photocopying, email or scanning services. Small charges may apply.

Mail
Mail can be addressed c/- The Manager, 3 – 7 Grandview Street, East Ballina, NSW 2478 and collected from Reception during office hours.

Beach Swimming
When beach swimming, please ensure that you swim between the red & yellow flags as these represent the safe patrolled area – outside of this area swimming is at your own risk. Major dangers to be aware of are rips and undercurrents. Lighthouse Beach and Shelly Beach are our local beaches and are patrolled on the weekends and peak holiday periods. Ask at Reception if you require further information on the best local spots for surfing and swimming.

Bicycle Hire
Ballina Byron Bike Hire is located in River Street, Ballina. Phone 0428 905 748 or visit their website.

Local Area Maps
We have free local area maps located on the tour desk in Reception. Please pop down to grab one during Reception hours.

Far North Coast Markets

The Far North Coast of NSW is well known for its markets. Beautiful, fresh,
locally-grown produce; local designers with international recognition;
entertainers, buskers – the markets are a must-do while you’re here.

Monthly Markets

1st SAT | Brunswick Heads
1st SAT | Alstonville

1st SUN | Byron Bay

2nd SUN | The Channon
2nd SUN | Lennox Head

3rd SAT | Mullumbimby
3rd SAT | Murwillumbah Makers & Finders

3rd SUN | Federal
3rd SUN | Uki
3rd SUN | Ballina

4th SAT | Evans Head

4th SUN | Bangalow

5th SUN | Lennox Head
5th SUN | Nimbin – Check it is on, 0458 506 000

Farmers Markets

Each TUE | New Brighton
Each TUE | Organic Lismore

Each WED | 7-11am Murwillumbah
Each WED | 3-6pm Nimbin
Each WED | 4-7pm Newrybar Hall

Each THU | 8-11am Byron Bay
Each THU | 2.30-6pm Lismore

Each FRI | 7-11am Mullumbimby

Each SAT | 8-11am Bangalow
Each SAT | 8am-1pm Uki
Each SAT | 8.30am-11am Lismore

View Map of Cafes & Restaurants

Shelly Beach Café https://www.shellybeachcafe.com is located a short 5 minute walk from Grandview Apartments and is open every day except Monday
from 7am. Located right on the beach at the end of Suvla Street (standing in
front of Grandview Apartments cross the road and 20 metres to your left
Suvla Street veers downhill to the beach).

Ballina

Capiche Italian Restaurant – 5657 9357
Red Wok Thai – 6686 2564
Ballina RSL – 6681 9500
Shaw’s Bay Hotel – 6686 2034
Cherry Street Sports Club – 6686 2811
Wharf Bar and Restaurant – 6686 5259
Burrito Bar – 6686 2281
Che Bon Restaurant – 6687 8221
Brighton St Fish and Chips – 6681 3326
Asian Green (Golf Club) – 6686 8882

Lennox Head

Mr Tipsy’s – 5602 5199
Quattro – 6687 6950
Lennox Head Pizza and Pasta – 6687 7080
Shelter Lennox – 6687 7757
Beef and Beach (above Lennox Head Hotel) – 6687 5769
Williams Street Kitchen & Bar – 6687 4333
iWok (Chinese) – 6687 7478
Shorty’s (Wine & Cocktail Bar) – 6687 4358
Lex Thai Garden – 5602 5188

Supermarket/Shopping Centres

Woolworths – 82-96 River Street
East Ballina Shopping Centre
Ballina Fair Shopping Centre
Ballina Central Shopping Centre
River Street – Town Shopping Centre

Terms & Conditions of Tenancy

The terms and conditions of the letting as agreed by both parties are as follows; departure from these by you permits the owners or agent to refuse the key, amend the rent payable, or immediately terminate the occupancy.

1. The premises are let for the period stated in your confirmation letter and for the number of persons booked and paid for.
2. The premises are available from 2 pm on the day of arrival and are to be vacated no later than 10 am on the day of departure. Late departure can be applied for. An additional fee may apply.
3. The balance of the rent must be paid at this office upon arrival and before tenancy. There is no refund for early departure.
4. Upon arrival, a Guest Registration/ Booking Slip is required to be signed by the tenant, giving credit card number details which serve as a security bond. The tenant is responsible for any breakages, damages or additional cleaning charges which result as a result of their visit. Alternatively, a $400 cash security bond can be paid and held until the managers have inspected the premises.
5. All damages, breakages or losses to the property and/or furniture/furnishings are to be reported to the letting agent and paid for immediately. LOSS OF KEYS ATTRACTS A $120 CHARGE.
6. No responsibility is taken for tenants’ personal property left on the premises.
7. Strata Schemes Management Act By-Laws must be observed. No person shall be guilty of conduct that is a nuisance to adjoining or neighbouring occupiers. Your noise must not interfere with the peaceful enjoyment of other occupiers. We reserve the right to expel any guest/invitee that disrupts the enjoyment of other guests through noise or behaviour or causes damage to the apartment or building. No refund of any tariff paid will be provided.
8. Tariffs are subject to change without notice. We cannot be responsible for bookings without prior inspection by the tenant if accommodation is unsatisfactory upon arrival. We are careful not to misrepresent the apartments. No refund will be given if you are not satisfied with your accommodation.
9. No private functions or parties are to be held at rental or holiday properties. Only confirmed and paid for guests are to be on the premises after 10:30pm.
10. The apartment is to be left in a clean and tidy condition. Rubbish deposited in the chutes, bottles and glassware taken to the bin areas in the basement and dishes washed or in the dishwasher. Failure to do so will incur a charge for extra cleaning charge of a minimum of $100.00.
11. Definitely no pets on the premises.
12. These apartments are owned individually. No items are to be moved between apartments or from apartments.
13. The tenant is liable if the fire alarm is set off accidentally. A $1250 charge is due if the fire brigade is called.
14. Extra person charge of $20 per night.
15. Extra bath towels $5 each and Beach Towels $10 per stay.
16. For late check out check availability with reception – $20 per hour after 10 am, $50 per hour after 11am and another nights charge after 12 noon.
17. *** PLEASE NOTE THAT ALL OUR APARTMENTS ARE DESIGNATED NO SMOKING*** If smoking is detected in your apartment, including the balconies, you may be fined $100.

Additional cleaning charges will apply should the above requirements not be adhered to.